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 1,500
Contact Centres and Over 150,000 Call Centre Agents
Up-to-date and credible information and statistics are vital to
vendors and contact centre operators With over 1,500 call centres
and contact centres operating in South Africa and these having an
estimated 150,000 to 175,000 agent positions or workstations, an in-depth
knowledge of the trends, take-up and usage of contact centre technologies
is vital to both users and the vendors of these products and supporting
professional services. Up-to-date and credible Information of this
nature is a strategic imperative for all those involved with technology
marketing and purchasing decisions. Given the current economic climate
and the business intelligence provided by this research, these decisions
are today considerably more rational, 'fact-based' and aligned with
global and regional trends.
Unique Business Intelligence
The South African Contact Centre Technology Research Report will provide
users and vendors with unique and exclusive business intelligence
and the facts and the figures on which to base many far-reaching marketing,
purchasing and operational decisions. The project will also establish
the priorities of Thought Leaders amongst South Africa's leading technology
executives.
Information on South Africa’s Business Process Outsourcing (BPO)
Sector Standards
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more...
Information on South African data privacy legislation affecting the BPO
& call centre industry.
Read
more...
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 We
are proud to present the 2009 Human Capital Research Report, a ground
breaking in-depth analysis of the South African call centre environment.
With extensive reviews on vital topics such as the right sourcing, selection,
training, development, recognition, reward and wellbeing of staff, the
Human Capital Research Report provides extensive, in-depth industry and
regional specific business intelligence.
The 120 page Report is published in an easy-to-read, table top book format.
Order now for delivery in mid December.
 The
first major South African contact centre & BPO market quantification
study in over five years.
Over 200 pages of detailed information giving the real picture of how
the SA industry is made up. Graphs, tables, commentary, pull quotes from
key figures in the industry and an easy to read facts summary make this
report a must have for anybody making decisions in this industry.
Get an exclusive look at this acclaimed national report on the contact
centre industry in South Africa - download
preview or click here for more info...
Links to other important South African and international organisations
and resources for the BPO & call centre industry.
Read more...
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