2009 Contact Centre Human Capital Report
A ground breaking, in-depth analysis of the
HC aspects of the South African contact
centre environment, covering vital topics
such as sourcing, selection, training,
development, recognition, reward and
wellbeing of staff
Now only available on CD at the special
reduced price of R395.00 including VAT
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2011 Contact Centre Technology Report
This new report covers all the new trends in
SA contact centre technology, with reviews
of every sector plus features never-beforeseen
industry market share breakdowns.
The 52 page Report is published in an easyto-
read, full colour book format at the
special launch price of R395.00 including
VAT
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2008 National BPO & Contact
Centre Report
Over 200 pages of the real picture of how the SA industry is made up.
Graphs, tables, commentary, pull quotes from key figures in the industry
and an easy to read summary make this report a must have.
Now only available on CD at the special reduced price of R395.00 including VAT.
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