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A COMMUNICATION HUB FOR THE AFRICAN CONTACT CENTRE INDUSTRY

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Call Centre Industry Links

Contact Industry Hub supports other important South African and international organisations and resources.

BPeSA

BPeSA is the national coordinating body representing the interests of the Business Process Outsourcing & Offshoring sector in South Africa. BPeSA's vision is to represent a strong and sustainable BPO industry in SA that contributes significantly to national job and wealth creation.
www.bpesa.org.za


BPeSA KwaZulu Natal

KZNonSource

A local government initiative with a mission to facilitate the establishment of call centres in the Province of KwaZulu Natal (KZN) to meet clients and their customers' needs.
www.kznonsource.co.za


BPeSA Gauteng

ContactInGauteng

Information on the Joburg BPO&O industry and environment
www.callcentres.co.za

Direct Marketing Association

ContactInGauteng

The DMA aims to protect both the industry and consumers from unethical or ignorant practitioners, and lobby against adverse legislation from government and other regulatory bodies. Key to the DMA’s activities going forward, will be the promotion and expansion of direct marketing within the country.
www.dmasa.org


Calling the Cape

CallingtheCape

CallingtheCape is a non-profit organisation dedicated to the development of the business process outsourcing industry through job creation, the nurturing of entrepreneurship, and the empowerment of women and youth.
www.callingthecape.org


Coega Development Corporation

COEGA

The Coega Development Corporation (Pty) Ltd is the operator of the Coega Industrial Development Zone, Eastern Cape.
www.coega.co.za


Useful contact centre websites

Local and international contact center and call centre links and resources

International Customer Experience World Online and Face to Face training solutions