Standard forms of security cannot keep up with market development
2010-09-03
Devices such as access cards, PINs and passwords, designed to protect end-users, are not only ineffective against modern day threats, they often end up being used to perpetrate crime.
Offer is ‘vote of confidence’ in SA
2010-09-03
BANKING regulator Errol Kruger yesterday said HSBC’s plan to buy Nedbank was a “vote of confidence” in SA.
RDB Consulting partners with Workgroup IT to offer Oracle hardware products
2010-09-02
Information management and outsource ICT specialists, RDB Consulting, are pleased to announce a newly formed partnership with Workgroup IT, which will see it selling Oracle hardware products to the South African channel.
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Outbound call centre trainer - Randburg
Date posted: 2010-08-20
New outbound 20-seater call centre in Randburg needs a recruiter/trainer to assist to put the team in place.
Outbound call centre manager - Randburg
Date posted: 2010-08-20
New outbound 20-seater call centre in Randburg needs a manager to put the team in place and to manage the complete call centre.
MI Analyst
Date posted: 2010-08-20
To perform reporting, data analysis and forecasting to support the development and maintenance of credit risk, collections and portfolio growth strategies.
MORE JOBS>>
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Coaching for Performance
7 Sep 2010 - 9 Sep 2010,
Johannesburg
Whether you want to advance your own career or improve the performance of your team, the first step is having the power of knowledge, skill and then confidence.
This three-day course shows you step-by-step how to design a comprehensive monitoring and coaching process that boosts quality, drives performance improvement initiatives, and increases agent performance and commitment. You will leave this course with a clear understanding of how to implement successful monitoring and coaching techniques in your contact centre.
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Leading & Motivating Teams to perform
15 Sep 2010 - 16 Sep 2010,
Johannesburg
Leadership is the process of motivating others to work to meet and exceed specific objectives. Leading is also one of the key aspects of a manager's job. This course will assist managers in understanding that motivation is the set of forces that cause people to behave in certain ways and therefore directly impacts on the overall productivity of the team.
They will gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to their job.
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Advanced Corporate Customer Relationship Management
4 Oct 2010 - 5 Oct 2010,
Nairobi Kenya
The international environment today has been undergoing unprecedented change and many companies are seeking new ways to stand out from the competition by sustaining their competitive advantage
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QA & Report Writing
6 Oct 2010 - 7 Oct 2010,
Johannesburg
Call quality monitoring is one of the most effective methods for improving the level of service you provide to your customers. Not only can it improve the customer experience, it can also improve overall call center performance, identify areas for training or process improvement opportunities while facilitating employee development.
In this session you will learn how to create an objective monitoring form that allows supervisors and quality analysts to evaluate behaviors necessary for a successful customer interaction. This session will also help you develop a calibration program that includes all the right people and gives structure to your calibration meetings
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Sensory Intelligence Workshops Jhb & CT
Cape Town 14/10/10 / Johannesburg 21/10/10,
Johannesburg and Cape Town
“Sensory Intelligence™– a neuroscience approach to high performance in open plan office environments”.
This will be one of the most useful, practical and “aha-moment” workshops you’ve ever attended and different to everything you’ve heard before!
It is a one-day workshop; 14th of October in Cape Town and 21st of October in Johannesburg. Venues will be confirmed soon.
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South African Payroll Association Annual conference
Various dates in late August and early September,
Durban, Cape Town, Johannesburg
South African Payroll Association invites you to attend the body's national conference under the theme Scoring in Payroll - Compliance and Legislation
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FISH!
Johannesburg on 13, Durban on 14 and Cape Town on 16 September 2010
Practical tools to bring the FISH! philosophy to life. Proven strategies
to increase morale, retention and revenue. Rekindled passion for what you
do and what your organisation can become. An understanding of how to
bring culture change in your workplace
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MORE EVENTS
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 C3Africa
is proud to present the 2009 Human Capital Research Report, a ground breaking
in-depth analysis of the South African call centre environment. With extensive
reviews on vital topics such as the right sourcing, selection, training,
development, recognition, reward and wellbeing of staff, the Human Capital
Research Report provides extensive, in-depth industry and regional specific
business intelligence.
The 120 page Report is published in an easy-to-read, table top book format.
Order now for delivery in mid December.
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