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Fagri Semaar joins Teleperformance as new MD of South Africa
2012-01-26
Teleperformance has announced the appointment of Fagri Semaar, a former call centre agent, as its new Managing Director for South Africa.
SA answers the call
2012-01-23
India’s global call centre outsourcing industry, long regarded as the unassailable market giant, was built on a low- cost model. But low costs alone are no longer adequate to counter problems besetting the Indian industry.
Interactive Intelligence Acquires Contact Center Business of South African Reseller, ATIO
2012-01-20
Interactive Intelligence Group Inc, a global provider of unified IP business communications solutions, has signed an agreement to purchase select Interactive Intelligence-related contact center assets of its South African-based reseller, ATIO Corp. Pty Ltd.
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Date posted: 2012-01-25
Leader in long-term insurance seeks to employ call centre agents to join their team.
Commercial Legal Advisor - Cape Town
Date posted: 2011-11-29
The main purpose of the Commercial Legal Advisor is to support the business with timely advice on all legal matters, including: contracts, commercial, governance and regulation.
Call Centre Manager
Date posted: 2011-11-24
We are in need of a dynamic leader with exceptional leadership skills who are able to think strategically and able to act pro-actively with a high degree of business acumen.
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Call Centre Conference 2012
21 Feb 2012 - 23 Feb 2012,
Johannesburg
Knowledge Resources has put together the 2012 Call Centre Conference, 21 – 23 February 2012, specifically aimed at helping you manage your call centre's operations more effectively.
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International Customer Experience World
27th - 28th March 2012,
Johannesburg
In March 2012 the Focus Group are bringing their prestigious Customer Experience (CE) event to South Africa. Featuring a line-up of speakers from SA brands such as ABSA, MTN, Sanlam and Sun International, it also includes presentations by Virgin Active, Emirates, and CE-centric companies MetroBank (UK) and Zappos (USA). International CE guru Robin Lawton will be making a keynote speech, and co-Chair of the event is the popular SA actress and MC Leeanda Reddy. For a 10% discount, use code HUBSA and go to http://tfgevents.co.uk/icew. |
Loyalty and Rewards Conference and Exhibition 2012
29 Feb 2012 - 2 Mar 2012,
Fourways, Johannesburg
Customer service is the foundation of loyalty, and the age of customer retention has dawned. Gone are the days where a client is only a number, now we have to acquire, retain, and reward.
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