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2012 Customer Service Feature - Exclusive Interview With Doctor Ndlovu
2012-05-18
As Sales & Service Manager First National Bank in SA, Doctor Ndlovu knows about service. In this feature he shares his experiences and tips
Verizon and Virtual Hold Technology help organizations dial down hold times
2012-05-17
May 11th 2012 - Probably nothing is more frustrating to a caller trying to reach a customer service representative than having to endure a seemingly endless wait on hold.
Mokonyane Becomes Call Centre Agent for a Day
2012-05-17
Johannesburg, May 10, 2012 — When James Sambo - a district official at the Department of Education - logged in a call to have the lab at Uvuyo Primary School in Dobsonville, Soweto, reactivated - he was surprised by the service he received.
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Call Centre Manager
Date posted: 2012-05-17
A Global organization is looking for a Call Centre Manager to head up a contact centre in the Sunninghill area. We are looking for someone with a telecommunications background (preferably working with MTN, Cell C, Vodacom).
Human Capital Manager: BPeSA Western Cape
Date posted: 2012-05-17
We are looking for a Human Capital Manager to join our team to help implement the current Industry Skills Strategy and guide work of future strategies and projects.
Facilitators, Assessors & Moderators
Date posted: 2012-05-11
Our company requires the services of assessors, facilitators and moderators to start ASAP. Candidates who wish to apply MUST be have constituent registration with the Service Seta Sector.
MORE JOBS>>
N'lighten One Day Winning Service Workshop
2012-06-07,
Cape Town, South Africa
One Day Winning Service Worksop - Employees do a job.
Customer Service Champions build your business. Which would you rather have working for you?
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Lifting the fog from your back-office operations
22 May 2012 - 22 May 2012,
La Lucia, KZN
To be a true ’World Class’ contact centre the operation MUST apply extensive operating and ’Best Practice’ standards and baselines and it must frequently be benchmarked against similar contact centres. This event will teach delegates and share knowledge on exactly how your call centre, contact centre or customer services centre and how to apply International and regional operating standards.
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Lifting the fog from your back-office operations
23 May 2012 - 23 May 2012,
Woodmead
To be a true ’World Class’ contact centre the operation MUST apply extensive operating and ’Best Practice’ standards and baselines and it must frequently be benchmarked against similar contact centres. This event will teach delegates and share knowledge on exactly how your call centre, contact centre or customer services centre and how to apply International and regional operating standards.
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Lifting the fog from your back-office operations
25 May 2012 - 25 May 2012,
Cape Town
To be a true ’World Class’ contact centre the operation MUST apply extensive operating and ’Best Practice’ standards and baselines and it must frequently be benchmarked against similar contact centres. This event will teach delegates and share knowledge on exactly how your call centre, contact centre or customer services centre and how to apply International and regional operating standards.
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MORE EVENTS
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